Shipping Policy — Autum Glow

Effective Date: November 1, 2026

Store Name: Autum Glow (autumglow.in)

Business Category: Retail Sale of Perfumery and Cosmetics (NIC Code: 477202)

1. Overview

Thank you for shopping with Autum Glow! We strive to deliver your favorite cosmetic and beauty products safely and efficiently. This Shipping Policy outlines our processing times, delivery rates, and courier procedures.

2. Order Processing Time

• All cosmetic orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays).

• Orders placed after 2:00 PM IST or over the weekend will begin processing the next business day.

• Once your order is packed and ready, it is handed over to our primary logistics partner, Shiprocket, and you will receive an email confirmation with tracking details.

3. Shipping Rates & Delivery Estimates

We ship domestically across India. Delivery times depend on your location:

• Standard Shipping: Typically takes 3 to 7 business days post-processing depending on the delivery pin code.

• Shipping Charges: Calculated dynamically at checkout based on your delivery address and order weight, or offered for free during promotional threshold offers.

4. Order Tracking

Once your package is dispatched from our warehouse, you will receive a tracking link via email/SMS. You can use this tracking link to monitor your shipment's live status as it makes its way to your doorstep.

5. Missing, Delayed, or Damaged Packages

• Transit Delays: While we work closely with Shiprocket and partner couriers to ensure timely delivery, unforeseen circumstances (such as extreme weather, remote pin codes, or local restrictions) may occasionally cause delays.

• Damaged Shipments: Because cosmetics are fragile, if your package arrives damaged, leaking, or broken, you must notify us within 48 hours of delivery with clear unboxing photos or video evidence. We will review your case and arrange for a replacement or store refund per our policies.

6. Incorrect Address / Failed Delivery

• Please ensure your shipping address and contact number are entered correctly at checkout. Autum Glow is not responsible for packages misdelivered or returned to sender due to incorrect or incomplete address details provided by the customer.

7. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us at:

• Store Website: autumglow.in

• Customer Support: hello@autumglow.in