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Refund policy

Return & Refund Policy — Autum Glow

Effective Date: November 1, 2026

Store Name: Autum Glow (autumglow.in)

Business Category: Retail Sale of Perfumery and Cosmetics (NIC Code: 477202)

1. Overview

At Autum Glow, we take utmost pride in the quality, authenticity, and safety of our cosmetic and beauty product collections (including brands like MARS Cosmetics, Swiss Beauty, Forever 52, and more). Because our products come into direct contact with skin and personal hygiene, we maintain strict quality control and return guidelines.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused & Unopened: The product must be unused, unopened, in its original packaging, and with all safety seals, wrappers, and tamper-evident labels completely intact.

  • Timeframe: Return requests must be raised within 7 (seven) days from the date of delivery.

  • Proof of Purchase: A valid order number, receipt, or invoice from autumglow.in must be provided.

  • Defective or Damaged Items: If you received a damaged, leaking, broken, or incorrect product, you must notify us within 48 hours of delivery with clear photographic or video unboxing proof.

3. Non-Returnable Items

Due to hygiene, health, and safety regulations, the following items cannot be returned or exchanged under any circumstances:

  • Opened or Used Cosmetics: Any cosmetic, skincare, or makeup item (e.g., lipsticks, foundations, palettes, brushes, serums, or mascaras) where the outer seal, plastic wrap, or box has been opened, broken, or tested.

  • Freebies & Promotional Items: Complimentary gifts, trial packs, or promotional samples included with orders.

  • Sale & Clearance Items: Products purchased during final clearance sales or special promotional markdown events (unless defective upon arrival).

4. Return Process & Shipping

  1. Initiate a Request: Contact our support team with your order ID, photos of the product (if damaged), and the reason for your return.

  2. Reverse Pickup / Shipping: Once your return request is approved, our logistics partner (such as Shiprocket) will attempt a reverse pickup from your delivery address. If reverse pickup is unavailable in your pin code, you may be asked to self-ship the item.

  3. Inspection: Upon receiving the returned item at our facility, our quality control team will inspect it to verify that it remains unopened and sealed.

5. Refunds

  • Inspection Approval: If your return is approved after inspection, we will initiate your refund.

  • Refund Method: Refunds will be credited back to your original mode of payment (Prepaid orders: credited to bank/card/wallet; Cash on Delivery [COD] orders: transferred via bank NEFT/UPI after verification).

  • Processing Time: Please allow 5–7 business days for the amount to reflect in your account once processed.

  • Shipping Charges: Original shipping fees and COD charges (if any) are non-refundable.

6. Cancellations

  • Order Cancellation: You can cancel your order anytime before it has been shipped from our warehouse for a full, immediate refund.

  • Once an order has been dispatched or handed over to our courier partner (Shiprocket), it cannot be cancelled, but you may refuse delivery or apply for a return subject to our return guidelines above.

7. Contact Us

For any questions regarding returns, exchanges, or order support, reach out to us at:

  • Store Website: autumglow.in

  • Email Support: hello@autumglow.in